Return Policies

State Fair Seasons Online Halloween Collection Return Policy

What's State Fair Seasons return policy for Halloween products?

Most of our products are backed by our 14 Day Return Policy. All sales are FINAL as of one week before Halloween Day. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable.

If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

  • Special Order Items - including all Mascots
  • Props that require special delivery
  • Any item that has been worn, used or altered

There may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:

  • Undergarments, socks and stockings
  • Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
  • CD's and DVD's
  • Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
  • Prosthetics, fangs or any other fake teeth
  • Cosmetics
  • Party Supplies

Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience.

How do I start my return?

Please email sales@sfseasons.com with the following:

Name, Order Number, and Reason for Return.

Once approved you will be given an RMA Number and return shipping address.

If you need further assistance please contact: Sales@sfseasons.com or call 973-450-4450

    How long will it take to receive my refund?

    We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.

     

    State Fair Seasons Halloween Collection In-Store Return Policy

    Most of our products are backed by our 7 Day Exchange Policy with receipt. Note: All Sales are Final one week before Halloween no exceptions! (Date subject to change with each year).

     If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you cannot receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:

    • Props that require special delivery
    • Any item that has been worn, used or altered

    There may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

    There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:

    • Undergarments, socks and stockings
    • Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear)
    • CD's and DVD's
    • Wigs, beards, facial hair or any other artificial hair including hair pieces, hair clips/extensions, headbands, barrettes, hair accessories, and Hats with attached hair
    • Prosthetics, fangs or any other fake teeth
    • Cosmetics
    • Party Supplies

    State Fair Seasons Online Pool and Patio Collection Return Policy

    Most of our products are backed by our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable. Taxes and duties on international shipments are not refundable.

    There may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.

    Intex items can only be returned if they meet the below requirements:

    • Item is in the original, unopened factory-sealed packaging
    • No missing or damaged parts
    • Box cannot be damaged
    • Product must be unused