Excessive use of pool chemicals can cause the color of the inside wall printing to fade away faster, like a heavy chlorinated public swimming will cause a bathing suit color to fade.

Processing time is approximately 3 business days from the date we receive the product. It is then shipped by Fed EX Ground from Long Beach CA. Therefore, transit time will be determined by your location.

Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

Water condition varies from country to country, states, region, and within specific zones and areas. In some regions the water could be "hard water", this is because the water contains excessive minerals, such as calcium and magnesium, thus causing the water to adopt a milky color. Check your local pool supply store for advice on water treatment and balance.

Empty the pool, use a soft brush, mild detergent and water to remove algae stains from the pool liner. Thoroughly rinse and dry before refilling or storage.

A PVC or silicon based glue for repairing camping mats, tents, shoes, inflatable boats, etc are suitable for INTEX pools.

The base or bottom of the pool is not laid out properly (flat without wrinkles). The pool liner must extend evenly around the outside of the inflatable ring when filling the pool with water. If this is the case, and the pool is still lopsided, then the ground is not 100% level.

It depends on the package purchased. Be sure to read the retail box prior to purchasing.

Yes. Small tears or holes can be repaired with the enclosed repair kit. The surface should be clean and dry before affixing the patch. Note: a pool patch video is available on the website.
How to patch the liner with a repair kit

Yes, in some cases certain types of hardy grass such as Bermuda or St. Augustine can grow through the liner. Before setting up your pool, it is recommended that you clear the area of these types of hardy grasses. INTEX will not be held responsible for grasses that may grow through the ground cloth and / or pool liner, as this is not a manufacturing defect. A ground cloth or tarp may be helpful in preventing this from occurring.

Any refund request must be made at the original place of purchase.

Yes, Call Consumer Service at (800) 234-6839 or visit our website at www.Intexcorp.com.

Most cities and towns require owners of certain types of pools, based on size and depth to fence the area where the pool is located. Check your local ordinance.

Keep sharp objects out of the pool or from underneath the pool. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. Maintain proper pH levels and keep the pool sanitary and clean.

It varies across the world. Contact your local water company for cost information.

Depending on usage and chemical balance this figure can vary. If properly filtered and chemically balanced, the pool water should last through a summer season. You can reduce the need for water changes by keeping your pool covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean and replacing the cartridge when needed.

Yes. Contact your local pool supply store for information on water treatment and provide the estimated number of gallons of water in your pool. Also the INTEX Krystal Clear™ Saltwater Systems will keep your pool clean from algae and bacteria.

Excessive or concentrated chemicals may cause damage to any pool, its parts and to the user.

All PVC's degrade over prolonged exposure to excessive sunlight. INTEX pools are manufactured with UV inhibitors to delay the degradation caused by sunlight.

Two or more hours, depending on pool size, hose size and water pressure. Remember to observe the fill up process for several minutes to make sure that the pool is filling evenly and the water surface is level inside the pool.

No. Under no circumstances should anyone jump or dive into the pool. INTEX does not distribute any pools that are deep enough to allow such activity. Serious injury or death could result from failure to follow these rules.

Laminated PVC which is made with 3 separate layers of material for extra strength and durability - two outer layers of heavy gauge PVC laminated to an inner layer of polyester mesh for extra reinforcement.

The pump and filter alone will not prevent algae from growing in pool water; this can only been done by maintaining proper chlorine and pH levels at all time. Purchase an INTEX Krystal Clear™ Saltwater System at www.Intexcorp.com. or check your local pool supply store for further information.

Keep pets away from the pool. Sharp objects and jewelry like a metal wristwatch, bracelets, necklaces, rings, earrings, and hairpins should be taken off before entering the pool. The small sharp objects can puncture the PVC ring, or can be sucked into the filter pump causing permanent damage.

Black stains around the top ring are normally caused by suntan or sunblock lotion that can float on the water surface and accumulate on the side. Clean the inflatable ring after each use with a damp cloth, and cover the pool when the pool is not in use with a pool cover. For a better hygiene, always use an INTEX Wall Mount Surface Skimmer to clean the water surface on a daily basis, and change the pool water once or twice per summer season.

No. Dogs, cats and all other household pets should be kept away from the pool to avoid being trapped inside, and also to protect the structural integrity of the pool. (There is a risk of the sidewalls and inflatable ring becoming punctured by pet claws and teeth).

INTEX pools do not have a manufacturer’s warranty. However, we will replace manufacturing defective product within 90 days of purchase (Except filter pumps, saltwater systems, electric heater and LED pool light which have a separate written warranty) with a copy of the sales receipt. Please contact an Intex agent at (800) 234-6839 for further information and to inquire about filing a claim for defective parts.

A DVD is included in all pool packages, except Easy Set pools 14ft (427cm) and below, and the small Rectangular Frame pools. If you would like to purchase one you can go to our website at www.intexcorp.com and click on "INTEX Replacement Parts and Accessories" and click on "Above Ground Pools", or you can call Consumer Service at (800) 234-6839. Alternatively you may download a copy from our website. (Link DVD video)
INTEX instruction DVD download

A flat, solid, level stable surface is needed and all sharp objects must be removed. A ground cloth or tarp should be placed under the pool prior to setting it up.

Mild soap and water. Thoroughly rinse and make sure it is completely dry before storing.

Remind your family and friends to always hose or rinse off any dirt or tanning oil from their hands, feet and body prior to entering the pool. Use the INTEX pool cover to keep your pool covered all the time when not in use. This will help keep the wind and the other elements from depositing dirt and debris in your pool.

No, above-ground pools may collapse under the weight of ice and snow and the PVC walls will be damaged.

When a top ring is inflated during a hot and sunny day, the air inside will contract (less pressure) when the ambient temperature drops during the evening or early morning, thus giving a false impression the top ring keeps deflating. Do not over-inflate the top ring, and make sure the air valve is firmly secure and inserted.

First make sure the air valves is firmly secure and inserted, and then use the back of your hand to feel if there is any leakage on the top ring, if no leakage is located, you can also put liquid soap in a squirt bottle and spray on seams. If there is a leak it will bubble. After the leakage is located, repair it with the repair kit included in the pool set.
How to repair top ring

Yes, as long as the pool location allows you to secure all doors and windows. A ground cloth under the pool is highly recommended. Do not drag the liner across the concrete, as abrasions will cause holes. The surface must be flat, level and stable.

Your pool can be easily emptied and stored in a safe place during the winter. However, many people choose to leave their pool up year round. In areas where freezing temperatures occur, there is risk of ice damage. It is recommended to drain, disassemble and store the pool in a safe place when temperatures drop below 32 degrees Fahrenheit. See "How To Drain Your Pool" section. Clean pool water thoroughly (If Easy Set Pool make sure the top ring is properly inflated). Remove the skimmer (if applicable) or any accessories attached to the threaded strainer connector. Replace strainer grid if necessary. Be sure all accessories parts are clean and completely dry before storage. Plug the Inlet and Outlet fitting from the inside of the pool with the plug provided (sizes 10' and 12'). Close the Inlet and Outlet Plunger Valve (15', 18', and 24'). Remove the ladder (if applicable) and store in a safe place. Be sure the ladder is completely dry before storage. Remove the hoses that connect the pump and filter to the pool. Add appropriate winter chemicals. Consult your local pool dealer as different regions vary greatly. Cover pool with Intex Pool Cover. IMPORTANT: INTEX POOL COVER IS NOT A SAFETY COVER. Clean and drain pump, filter housing and hoses. Remove and discard old filter cartridge (keep a spare cartridge available for next season). Bring pump and filter parts indoors and store in a safe and dry area, preferably heated. STORING POOL FOR WINTER After draining pool, dry pool liner completely (100%). Sprinkle talcum powder on liner to prevent vinyl from sticking together and to absorb any water you may have missed. Roll pool liner to avoid creases and relocate to storage area. Place it in original carton if you saved it. Keep all small parts together with filter pump, manual, and pool, and then place in an area that will remain at room temperature throughout the storage season.

We distribute the attached sizes:
The size of Easy set pool

1. Remove the cap from the drain valve on the outside of the pool wall. 2. Attach the female end of the hose to the hose adapter. 3. Place the end of the hose in an area where the water can be safely drained. 4. Screw the hose adapter to the drain valve. Note: water will start to drain immediately. 5. Disconnect hose adapter when finished. 6. Replace drain plug on the inside of pool for storage. 7. Replace drain cap on outside of pool. 8. Be sure pool liner is completely clean and dry before long-term storage.

To the line near the bottom of the inflated ring. Do Not Overfill above the line as this may cause the pool walls to become unstable and possibly result in injury or property damage from the water flowing over the pool wall while in use.

No. Do not allow any pool occupants (even small children) to lean over, lie down, or sit on the inflatable top ring. This will cause instability in the pool wall and cause the water to flood over the side of the pool.

It is not possible to prevent grass or lawn damage under the pool. Keep this in mind when selecting your site for set up. Fungus may develop in shaded areas around the pool. Try to keep these shaded areas free from excess water.

It depends on where you live. It is not recommended to keep your pool up if your temperature falls lower than 0 degrees Celsius or 32 degrees Fahrenheit. The pool may freeze and crack the vinyl walls.

You should always keep rescue equipment by the pool and clearly post emergency numbers by the phone closest to the pool. Recommended items are (but not limited to) a Coast Guard approved ring buoy with attached rope, a standard first aid kit, a strong rigid pole not less than 12'(365.76 cm) and emergency procedure information.

The Easy Set Pool can be set up on grass, compacted dirt, or pavement that is completely flat, level and stable. A ground cloth or tarp is recommended for under the pool. DO NOT set up on sand or muddy ground that could possibly shift. It is NOT recommended to be set up on wooden decks, balconies or elevated platforms.

Do not over inflate or use high-pressure air compressors. Inflate top ring to be slightly firm to the touch. Pay attention to air temperature variation! In cold weather the top ring will lose some pressure, air will contract. If this occurs, DO NOT add air since the air inside will expand again once the temperature RISES. In hot weather, the air will expand. You MUST let some air out to prevent the top ring from failing due to excess internal pressure. An over-inflated ring heated by the sun may burst or lead to leaks in the seam.

The surface must be perfectly flat, solid and level. Pay close attention to the pool’s stability and levelness in the early stages of filling your pool up with water. If after about an inch of water is accumulated, and the water is not spreading out evenly, or the pool appears to be bulging to one side, stop filling the pool, drain the water, and select a new level site. If the pool is set up on a slope, the pool will be lopsided and can collapse causing personal injury or property damage.

Most replacement parts for Intex products are available directly from Intex at www.intexstore.com or contact them direct at (800) 234-6839. We accept Visa, Mastercard, American Express and Discover only, no checks, money orders or C.O.D.s.

There are no special policies for gifts. Our replacement polices apply the same to purchased items and gifts and a copy of the validated sales receipt is required.

If a product is purchased directly from Intex www.intexcorp.com and it is found to be defective within 90 days of purchase, call Intex Consumer Service and an Intex agent will initiate a claim for the defective product. Once the claim is processed and approved the replacement is shipped within two business days. For a second replacement within the initial 90 day service period, Intex requires that a claim be filed for defective parts and that the defective item be returned at the consumer’s expense. Call (800) 234-6839 for further assistance and information.

No. This is caused by improper setup of the pool liner. If you have reached this stage, keep filling the pool with “more water”, the buoyancy of the top ring will force it to flip outward and achieve its normal position. Once the top ring is outside, continue filling with water until the line near the bottom of the inflated ring or as recommended in the owner’s manual. See attached pictures:
Correcting the inside top ring

It is the consumer’s responsibility to notify Intex within 15 days of receiving a defective or incorrect replacement by calling (800) 234-6839.

No. Our system does not accept COD (Cash on delivery) or check. We only accept Visa, Mastercard, American Express and Discover credit cards. Pre-paid credit cards can be used if they are from one of these four companies.(for U.S & Canada only)